Privacy & Confidentiality Policy

PROJECT ONE LOGISTICS LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of information provided by our clients, partners, and website visitors. This Privacy and Confidentiality Policy explains how we collect, use, store, and protect your personal and business information in compliance with applicable federal and state privacy laws. As a freight transportation arrangement company operating under Federal Maritime Commission License No. 028223NF, we handle sensitive commercial information and maintain strict confidentiality standards. This policy applies to all information collected through our services, website, email communications, and business relationships. By using our services or providing information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein.

We collect various types of information necessary to provide efficient freight transportation services: Personal Information: • Name, title, and company affiliation • Email address and phone numbers • Business address and billing information • Government-issued identification when required by regulations Business and Shipment Information: • Company name, EIN, and business registration details • Cargo descriptions, specifications, and values • Pickup and delivery locations • Shipping instructions and preferences • Payment and billing information • Customs documentation and declarations Technical Information: • IP address and browser type • Website usage patterns and preferences • Communication records (emails, calls, messages) • GPS tracking data for shipments in transit We collect this information through direct communications, service agreements, our website, and third-party logistics partners.

We use collected information for the following legitimate business purposes: Service Delivery: • Arranging and coordinating freight transportation • Communicating with carriers, customs authorities, and partners • Tracking shipments and providing status updates • Processing payments and managing accounts • Issuing bills of lading and other shipping documents Business Operations: • Improving service quality and customer experience • Analyzing operational efficiency and performance • Complying with legal and regulatory requirements • Managing risk and preventing fraud • Maintaining business records and archives Communication: • Responding to inquiries and service requests • Providing quotes and service information • Sending important updates about shipments • Marketing our services (with consent, as applicable) We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted third parties under the following circumstances: Service Providers and Partners: • Transportation carriers (trucking companies, shipping lines, airlines) • Customs brokers and freight forwarders • Warehousing and distribution facilities • Insurance providers • Payment processors and financial institutions These parties are contractually obligated to maintain confidentiality and use information only for service delivery purposes. Legal and Regulatory Compliance: • Government agencies (Customs, FMC, DOT, DHS) • Law enforcement when required by valid legal process • Compliance with court orders or subpoenas • Protection of our legal rights and property Business Transfers: • In connection with mergers, acquisitions, or sale of business assets We will never disclose your information without legal basis or your consent, except as required by law or to protect legitimate business interests.

We implement comprehensive security measures to protect information from unauthorized access, disclosure, alteration, or destruction: Technical Safeguards: • Encrypted data transmission (SSL/TLS protocols) • Secure servers with firewall protection • Regular security audits and vulnerability assessments • Multi-factor authentication for sensitive systems • Secure backup and disaster recovery procedures Physical Security: • Restricted access to offices and data centers • Locked filing cabinets for physical documents • Secure disposal of confidential materials • Visitor access controls and monitoring Administrative Controls: • Employee confidentiality agreements • Regular privacy and security training • Access controls based on job responsibilities • Incident response and breach notification procedures While we strive to protect your information, no method of transmission or storage is 100% secure. We continuously update our security practices to address emerging threats.

We retain information for the duration necessary to fulfill business purposes and meet legal obligations: Active Business Records: • Customer account information: Duration of business relationship plus 7 years • Shipment records and documentation: 7 years from completion • Financial records and invoices: 7 years per IRS requirements • Communication records: 3-7 years depending on content Regulatory Compliance: • Records required by Federal Maritime Commission: As per FMC regulations • Customs and import/export documentation: Per CBP requirements • Safety and transportation records: Per DOT regulations Data Disposal: When retention periods expire, we securely dispose of information through: • Shredding of physical documents • Secure deletion or destruction of electronic media • Certificate of destruction for sensitive materials • Verification of third-party disposal services You may request early deletion of your information subject to our legal and contractual obligations.

You have certain rights regarding your personal information: Access and Correction: • Request access to personal information we hold about you • Request correction of inaccurate or incomplete information • Obtain copies of your shipping records and documentation Data Portability: • Request transfer of information to another service provider • Receive information in a commonly used electronic format Marketing Communications: • Opt-out of promotional emails and marketing materials • Manage communication preferences • Unsubscribe links provided in all marketing emails Account Management: • Update your contact and business information • Change privacy preferences and settings • Request account closure (subject to retention requirements) To exercise these rights, contact us at: Email: anne@projectonelogistics.org Phone: +1 (210) 279-9116 Address: 1225 N LOOP W STE 450, HOUSTON, TX 77008 We will respond to requests within 30 days and may require identity verification.

Our website uses cookies and similar technologies to enhance user experience and analyze site performance: Types of Cookies Used: • Essential cookies: Required for website functionality • Analytics cookies: Track visitor behavior and site performance • Preference cookies: Remember your settings and preferences • Communication cookies: Enable chat and contact features Third-Party Services: We may use services such as Google Analytics, which collect information about your website usage. These services have their own privacy policies governing their data practices. Cookie Management: You can control cookies through your browser settings. Note that disabling cookies may limit website functionality. Most browsers allow you to: • View and delete cookies • Block third-party cookies • Block all cookies • Receive notification when cookies are set For more information about managing cookies, consult your browser's help documentation.

As a freight transportation company, we may transfer information internationally in connection with shipments: Cross-Border Shipments: • Information shared with foreign customs authorities • Communication with international carriers and partners • Compliance with destination country import regulations Data Protection: When transferring information internationally, we: • Use standard contractual clauses for data protection • Comply with applicable international privacy frameworks • Ensure adequate safeguards are in place • Limit transfers to what is necessary for service delivery Specific Jurisdictions: • Canada and Mexico: Regular cross-border operations under USMCA • European Union: GDPR compliance for EU client data • Other countries: As required for specific shipments We maintain the same privacy standards regardless of information location.

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child has provided information to us should contact us immediately at anne@projectonelogistics.org, and we will promptly remove the information.

We reserve the right to update this Privacy and Confidentiality Policy to reflect changes in our practices, technology, legal requirements, or business operations. Notice of Changes: • Material changes will be prominently posted on our website • Email notification to active clients • Updated policy effective date will be clearly indicated • Continued use of services constitutes acceptance of changes We encourage you to review this policy periodically to stay informed about how we protect your information. Version History: Current Version: January 2025 Previous Update: [Date] For questions about policy changes, contact our privacy team at anne@projectonelogistics.org.

For questions, concerns, or complaints regarding this Privacy Policy or our privacy practices: PROJECT ONE LOGISTICS LLC Privacy Officer 1225 N LOOP W STE 450 HOUSTON, TX 77008 Email: anne@projectonelogistics.org Phone: +1 (210) 279-9116 EIN: 83-3276362 FMC License: 028223NF Response Timeline: • Initial acknowledgment: Within 2 business days • Full response: Within 30 days • Complex matters: May require additional time with notification If you are not satisfied with our response, you may file a complaint with: • Federal Trade Commission (FTC) • Your state Attorney General's office • Federal Maritime Commission (for maritime-related matters) We are committed to resolving privacy concerns promptly and fairly.