Return Policy

This Return Policy applies to all freight transportation and logistics services provided by PROJECT ONE LOGISTICS LLC (EIN: 83-3276362). As a freight transportation arrangement company, our services involve coordination and arrangement of cargo movement rather than direct product sales. This policy outlines the terms and conditions for service modifications, cancellations, and refunds.

Cancellation requests must be submitted in writing via email to anne@projectonelogistics.org. Cancellation fees may apply based on the timing of the request: • More than 72 hours before scheduled pickup: Full refund minus administrative fee of $150 • 48-72 hours before scheduled pickup: 50% refund of total service cost • 24-48 hours before scheduled pickup: 25% refund of total service cost • Less than 24 hours before scheduled pickup: No refund available For project logistics and chartering services, cancellation terms are subject to the specific contract terms and may vary based on vessel booking commitments and third-party arrangements.

Clients may request modifications to booked services subject to availability and operational feasibility. Modification requests should be submitted as early as possible to increase the likelihood of accommodation. Service modifications may include: • Change of pickup or delivery dates • Route modifications • Additional services or equipment requirements • Cargo specification changes Modification fees may apply depending on the complexity of changes and timing of the request. Our team will provide a detailed cost assessment for any requested modifications before implementation.

In the event of cargo damage or loss during transportation under our arrangement: 1. Immediate Notification: Clients must notify us within 48 hours of delivery or discovery of damage/loss 2. Documentation: Provide photographs, delivery receipts, and detailed damage descriptions 3. Claims Process: We will coordinate with carriers and insurance providers on your behalf 4. Investigation: A thorough investigation will be conducted to determine cause and liability 5. Resolution: Compensation will be processed according to applicable carrier liability limits and insurance coverage Note: Project One Logistics acts as a freight forwarder and transportation arranger. Liability limitations are governed by carrier tariffs and applicable international conventions (Carriage of Goods by Sea Act, Carmack Amendment, etc.).

Approved refunds will be processed within 15-30 business days of approval. Refunds will be issued to the original payment method used for the service booking. Refund amounts will be calculated after deduction of: • Non-refundable fees already incurred • Third-party costs committed on behalf of the client • Administrative processing fees • Cancellation penalties as outlined above Clients will receive a detailed breakdown of the refund calculation via email. For questions regarding refund status, please contact our accounting department at anne@projectonelogistics.org.

Project One Logistics is not liable for service delays, cancellations, or inability to perform services due to circumstances beyond our reasonable control, including but not limited to: • Natural disasters, severe weather conditions, or acts of God • Port closures or customs delays • Labor disputes or strikes • Government actions, embargoes, or regulatory changes • Pandemic or epidemic disease outbreaks • War, terrorism, or civil unrest • Mechanical breakdowns or equipment failures In such cases, we will work diligently to provide alternative solutions and minimize impact to your shipment. Fees paid for services not yet rendered may be refunded or applied to rescheduled services at the client's discretion.

Any disputes arising from service cancellations, refunds, or this Return Policy shall be resolved through the following process: 1. Direct Communication: Initial attempt to resolve through direct discussion with account manager 2. Formal Written Complaint: Submit detailed complaint to management at anne@projectonelogistics.org 3. Internal Review: Management review and response within 10 business days 4. Mediation: If unresolved, parties agree to attempt mediation before pursuing legal action 5. Arbitration: Binding arbitration in Houston, Texas under American Arbitration Association rules This policy is governed by the laws of the State of Texas, United States.

Project One Logistics reserves the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after policy changes constitutes acceptance of the modified terms. Clients will be notified of significant policy changes via email to the address on file. For services already booked, the policy in effect at the time of booking will apply unless mutually agreed otherwise in writing. Last Updated: January 2025